DELIVERY & SHIPPING COSTS
Deliveries will by handled by Standard Registered Mail.
All orders are processed and shipped within 48h.
Currently shipping worldwide, by registered standard mail. If your country is not featured as a delivery option, please drop us an email at email@example.com and we’ll find a way to get it to you!
Shipping Prices (excluding VAT 23%) *prices may vary for large quantities
Portugal – 2€ Europe – 7€ Rest of the World – 10€
A confirmation email will be sent to the email provided. Tracking number available upon request.
RETURNING YOUR ORDER
If you are not satisfied with your order, you have 7 days to return the items in perfect condition. This means not having been worn, used or washed. The original packaging must be returned intact and all pieces must have the original tags still attached. Please make sure that the correct product invoices are also returned with the items.
You are responsible for all shipping costs incurred. Your money will be refunded as soon as possible, excluding initial shipping cost charges.
We recommend using an express courier with tracking number, or registered post.
Please clearly mark your return shipment as returned goods on any customs or courier forms.
Please send us an email to firstname.lastname@example.org specifying:
- order number
- name and surname
- telephone number
- shipping method
- tracking number if applicable
- reason for the return
Return Address: Rua José Estevão 29 r/c, 1150-200 Lisboa Portugal
We check all orders before shipping them. If for any reason there are problems with your items or you received the wrong order, we will of course correct this for you, without additional charges. If you have a complaint, please send us an explanatory email to email@example.com. Please attach a picture if possible. All complaints will be carefully looked into and problems solved as quickly and fairly as possible.
Exchanges will not be applicable to sales items.
FEEDBACK & COMPLAINTS
We welcome any comments or suggestions about our service so we can improve and evolve.
Please send us an email to firstname.lastname@example.org